Est. 2024 • Waterbury, CT
About Highland Caregivers
We’re a Connecticut-registered non-medical home care agency based in Waterbury, CT — locally owned, community-focused, and built around one straightforward belief: people deserve to age at home, on their own terms, with dignity.
Why We Started — and Why It Still Drives Us
“Home isn’t just a place; it’s the foundation of who we are. Our story began with a simple observation: the care landscape needed more heart and more accountability.”
Founded by a team of local professionals who saw the struggles families faced when searching for reliable home support, Highland Caregivers was built to bridge the gap. We aren’t a massive, faceless franchise. We are neighbors caring for neighbors.
Our founders brought together expertise in operations, finance, and medicine with a shared mission: to provide the kind of care we would want for our own parents. Every decision we make—from the caregivers we hire to the way we communicate with families—is filtered through that commitment to personal excellence.
Our Mission
To provide dependable, person-centered in-home care that enhances quality of life, promotes independence, and gives families peace of mind.
Our Commitment
Helping Connecticut families keep their loved ones safe, independent, and comfortable at home — through compassionate, reliable, and professional caregiving services.
What is Non-Medical Home Care?
We are a Connecticut-registered Homemaker-Companion Agency (HCA #2270), serving Waterbury and more than 20 surrounding communities throughout central Connecticut. Every caregiver we place is background-checked, matched to each client's individual needs and personality, and held to a standard that reflects what we'd want for our own families.
Non-medical home care means we provide companion care, personal care assistance, homemaker services, dementia support, overnight care, and transportation — not skilled nursing or clinical care. We're honest about our scope, and we're excellent within it.
Our Team
The People Behind the Care
Our leadership team combines clinical expertise with decades of experience in community service and local business.
Steven Jeske
Owner | APRN
As the Agencies Owner/ APRN for Highland Caregivers . Steve brings more than 30 years of healthcare experience and extensive clinical expertise across hospitals, skilled nursing facilities, assisted living communities, and home care settings. This broad background helps clients and families navigate the complexities of aging with confidence, ensuring care is coordinated across settings and tailored to each individual’s needs, preferences, and goals.
Amy McKenna
Director of Operations
With more than 20 years of experience in the home care industry, Amy brings extensive knowledge, leadership, and compassion to her role as Director of Operations. Throughout her career, she has been dedicated to ensuring high-quality care, supporting caregivers, and helping clients maintain their independence and dignity at home. Her commitment to excellence, strong organizational skills, and client-centered approach help drive the agency’s mission of providing exceptional non-medical home care services.
Scott Lawlor
Marketing Director
With 37 years of experience in healthcare marketing and community relations, Scott serves as the Marketing Manager for Highland Caregivers. Scott’s extensive background includes leadership roles in both the pharmaceutical and assisted living industries, providing a deep understanding of healthcare services and client needs. Passionate about connecting individuals and families with quality care, Scott is dedicated to building strong community partnerships and promoting exceptional non-medical home care services that help clients remain safe and independent at home.
John Sturges
Director of Finance & IT
John brings more than 30 years of experience in business operations, financial management, and organizational leadership, John serves as the Director of Finance and Operations for Highland Caregivers. John oversees the agency’s financial health, operational efficiency, and strategic growth while ensuring the highest standards of service and accountability. John's extensive experience, attention to detail, and commitment to excellence help support the agency’s mission of providing compassionate, high-quality non-medical home care to clients and families throughout the community.
Dr. Marc Raad
Medical Director
Join Us
We're always looking for compassionate caregivers to join our family.
Why Highland Caregivers
We're Local. We're Accountable. We're Invested.
Most families searching for home care have options. Here's what we'd want you to know about us:
CT Registered Agency
We are a Connecticut-registered Homemaker-Companion Agency (HCA #2270) — meaning our operations meet the state's licensing standards.
Bonded & Insured
Every client engagement is backed by our bonding and insurance — protecting your family and your home.
Background-Checked
Every caregiver is thoroughly screened before they ever enter a client's home. No exceptions.
Flexible Scheduling
From a few hours a week to overnight and live-in care — we build the schedule around your loved one's needs.
24/7 Emergency Support
Emergencies don't wait for business hours. Our team is reachable around the clock when your Waterbury family needs us.
Locally Owned & Based
Our office is right here at 276 Highland Ave. We're invested in this community — and it shows in how we work.
We'd Like to Earn Your Family's Trust
The best way to understand who we are is to have a conversation. We offer free, no-obligation consultations to discuss your unique situation.
No commitment. No pressure. Just a helpful conversation.