Our Policy aims to help you understand how we collect, use, and protect your personal information that you provide to us. This will aid you in making informed decisions when utilizing our site, products, and services. We regularly evaluate this statement according to new technologies, business practices, and our customers’ requirements.
What Information Do We Collect?
When you visit our Website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and Website use information collected on an aggregate basis as you and others browse our Website.
1. Personal Information You Choose to Provide
Our website gathers personal information and data about how you use our site. Privacy and security are important to us, and we make it a priority to update our policies to ensure that we meet your needs. We may collect the following information:
Name, Website URL information, email address, and home and business phone numbers.
We may save the content of your email communications, along with your email address and our responses, if you decide to continue communicating with us via email after receiving the aforementioned information. We offer the same safeguards for these electronic conversations that we do for the information we maintain from phone and letter inquiries.
2. Website Use Information
Our Web site, like other commercial Web sites, uses “cookies”—a standard technology—and Web server logs to track how visitors use it. For more information on what cookies are, see the section below titled “What Are Cookies?”
The date and time of visits, the pages viewed, the amount of time spent on our website, the websites visited immediately before and immediately after our website, and other information may be collected by cookies and Web server logs. This data is gathered in an aggregated manner. None of this information relates to you specifically.
How Do We Use The Information That You Provide To Us?
Typically, personal information is used for operational aspects of our business, customer support, and offering other products and services to both existing and potential clients. We may use the data we collect to inform you of new services and exclusive promotions we believe may be of interest to you.
The compilation and management of lists for the dissemination of product and service offers are undertaken with the primary objective of safeguarding and upholding the security and privacy of our clientele’s personal data. Customers will be able to avail themselves of certain privileges.
How Do Cookies Work?
Cookies are a feature of Web browser software that enables Web servers to identify the computer that accessed a website. Cookies are small data files that are stored on a user’s hard disk by their Web browser.
Cookies can store information a user accesses on a Webpage to facilitate subsequent interactions with that website or to streamline the user’s transactions on related webpages. This makes it simpler for Internet users to navigate between Web pages and conduct business transactions online. Cookies should make your online experience simpler and more personalized.
How Do We Use Info From Cookies?
To improve our website and better serve our clients, we use browser technologies such as cookies and Web server logs to collect user browsing data. This information helps us create and organize our Web pages for maximum usability and develop them to better serve our customers and prospects.
We collect business and tech statistics via cookies. Cookies enable us to track visitors’ page-by-page movements on our website. Web server logs let us count visitors and assess site capacity. Although these technologies allow us to send targeted online banner ads or other answers to you, we do not collect your email address or other personally identifying information.
How Do We Protect Your Information?
We protect personal data from unauthorized access, disclosure, loss, manipulation, and destruction using encryption and security best practices.
We Do Not Disclose Information To Outside Parties.
Our affiliates or reputable third parties may receive aggregate information about our customers, sales, Website traffic trends, and related Website information, but not personally identifying data, except as expressly stated in this Privacy Policy.
What About Legally Compelled Disclosure Of Information?
We may release information in good faith if required by law or to preserve our legal rights.
What About Other Linked Websites?
Our website and its content are not responsible for the practices or content of linked sites.
Website Accessibility Statement
Effective Date: October 2025
At Highland Caregivers LLC, we are committed to ensuring that our services, facilities, and digital content are accessible to all individuals, including those with disabilities. Our goal is to provide a welcoming experience for every patient—both in our physical location and through our online platforms.
Accessibility of Our Physical Location
Our office, located at 276 Highland Avenue, STE A2, Waterbury, CT 06708, is designed to meet the accessibility standards outlined in the Americans with Disabilities Act(ADA). We strive to accommodate all patients, including those using assistive devices such as wheelchairs, walkers, or mobility aids.
Our facility includes:
- Accessible parking and entry routes
- A ground-level entrance and waiting area
- Accessible examination rooms and equipment, with continued improvements to meet or exceed Connecticut DPH Medical Diagnostic Equipment (MDE) accessibility requirements
- Staff trained in assisting patients with physical, visual, or hearing impairments
Patients who need specific accessibility accommodations during their visit are encouraged to contact us in advance so we can provide the best possible support.
Website and Digital Accessibility
Highland Caregivers LLC is committed to making our website and online services accessible in accordance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
To achieve this goal, we:
- Regularly review our website for compliance with current accessibility standards
- Use alt-text on images and accessible headings for screen-reader compatibility
- Maintain keyboard-friendly navigation
- Test color contrast and font size for readability
- Avoid content that may trigger flashing or visual sensitivity
We recognize that accessibility is an ongoing process and are continually working to improve the usability of our site for all users.
Meta Pixel & Online Advertising Technology
We use the Meta Pixel (formerly Facebook Pixel), a web analytics and advertising tool provided by Meta Platforms, Inc. (“Meta”), on our Website. The Meta Pixel is a small piece of code embedded in our site that allows us to track visitor actions, measure the effectiveness of our advertising campaigns, and deliver relevant ads to you on Meta platforms (such as Facebook and Instagram).
How Meta Pixel Works
When you visit our site, the Meta Pixel sets cookies and tracks browser data, including:
- Web pages you view and buttons or links you interact with.
- Technical information such as your IP address, web browser details, and device type.
- Conversions or specific actions taken on our site (e.g., submitting an inquiry form).
This data is transmitted to Meta and stored on Meta’s servers. Meta may link this information to your personal Facebook or Instagram account if you are logged in, allowing Meta to serve you customized advertisements based on your browsing behavior.
Feedback and Contact Information
We welcome feedback on the accessibility of our website and facility. If you encounter any barriers or difficulties accessing information or services, please contact us using one of the methods below:
Phone: (203)819-7494
Email: info@highlandcaregivers.com
Mail: Highland Caregivers LLC, 276 Highland Avenue, STE A2, Waterbury, CT 06708
Please include details of the issue you experienced and the page or feature involved. We will respond promptly to address your concern and make improvements where possible.
Highland Caregivers LLC remains committed to delivering equal access to healthcare and information for all individuals, in full compliance with the Americans with Disabilities Act (ADA) and applicable state and federal accessibility laws.
Operational and Safety Information
A. Emergency Disclaimer
Highland Caregivers, LLC is not an emergency medical provider and does not offer urgent or emergency care services.
If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.
Do not attempt to contact InHouse Medical LLC through email, messaging, or telehealth platforms for emergencies, as these methods are not monitored 24 hours a day.